FAQS
1. Is your jewellery made from real gold and gemstones?
Yes, all our jewellery is crafted using 14K or 18K gold, real diamonds, and authentic gemstones. Each piece is certified for quality and authenticity.
2. What is the difference between 14K and 18K gold?
14K gold contains 58.3% pure gold, making it durable and ideal for everyday wear. 18K gold has 75% pure gold, offering a richer yellow colour but is slightly softer.
3. Are your diamonds ethically sourced?
Absolutely! We ensure all our diamonds are responsibly and ethically sourced to meet industry standards.
4. Can I customize my jewellery?
Yes, we offer customization options where you can choose the metal, gemstones, engravings, and designs to create a unique piece.
5. Do you offer resizing services for rings?
Yes, we provide resizing services to ensure your ring fits perfectly. Contact us for details on how to measure your finger size accurately.
6. What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment platforms.
7. How should I clean my jewellery at home?
Use mild soap with warm water and a soft brush to gently clean your jewellery. Avoid ultrasonic cleaners for delicate settings as they may loosen stones.
8. Does gold tarnish over time?
Solid gold does not tarnish, however, it may lose its shine due to dirt or oils. Regular cleaning will restore its luster.
9. Do you offer professional cleaning services?
Yes, bring your jewellery to us every six months for a professional deep cleaning and inspection.
10. Is your jewellery certified?
Yes, all our pieces come with certifications verifying the authenticity of the gold and gemstones used.
11. Do you offer warranties on your jewellery?
​Yes, we provide warranties covering manufacturing defects for up to one year from the date of purchase.
Shipping and Returns
12. What is your return policy?
We offer a hassle-free return policy within 30 days of purchase, provided the item is unused and in its original packaging.
13. How long does shipping take?
Standard shipping takes 7-10 business days, while express shipping options are available at checkout.